Help & Information
Do the doors come with a frame?
Yes, all doors are supplied pre hung in the frame ready to install.
What is the difference between fixed and adjustable hinges?
The fixed butt hinge is fitted as standard to all composite doors, there is no adjustment with the fixed hinge. The 3D adjustable hinge can be adjusted in all planes, so it?s quick and easy to fit.
What is a split spindle lock?
With the split spindle lock and handle system when your door is closed the centre latch will not be released by moving the outside handle. A key is always required to open the door from the outside.
What is a threshold?
The threshold sits on top of the cill and is the height that you have to step over when the door is open. The door seals against the threshold when closed.
What is a cill?
The cill runs underneath the threshold and protrudes outwards, it is used to deflect the rain water away from the brickwork underneath.
What is a frame extender?
Frame extensions are used to make the frame thicker, useful to expose more of the door frame is the property is rendered or pebble dashed. They can also be used to pack out the hinge side of the door so that the hinges do not foul the wall.
How can I place an order?
We accept verbal orders over the phone on 01530 273365, alternatively you can order through our website here: http://www.justdoorsuk.com/ordering.htm
How do I pay for an order?
Payment can be made by credit/debit card over the phone or BACS. Once payment has been received, your order will be cleared for processing.
What size do you offer?
All our doors and windows are made to measure.
How do I measure?
We would recommending measuring the structural opening and provide the dimenions less 10mm fitting allowance, please refer to the 'how to measure' guide for further information: http://www.justdoorsuk.com/how-to-measure-a-door.htm
Where can I view cross section drawings?
Please refer to our technical and downloads section for further details on profile dimensions: http://www.justdoorsuk.com/downloads.asp
Do you offer multiple order discounts?
We always quote the lowest price possible regardless of quantity and specification, please contact us for a quotation.
Do you supply to the public?
Yes, we supply to the trade and public.
Can I return my order?
No, unfortunately as all the products we offer are custom made we are unable to accept returns.
Do you have a showroom?
No, we have sales offices and warehouse. Upon appointment you are welcome to view the products we have available.
Do you offer an installation service?
No, we offer a supply only service - you would have to source your own installer.
What guarantee do you offer?
All frames, doors and profiles have a 10 year warranty, glass units 5 year warranty and hardware such as locks, handles 1 year warranty from date of delivery.
How much is the delivery charge?
The delivery charge depends on the location, please refer to our delivery section: http://www.justdoorsuk.com/double-glazing-uk-delivery.asp
Do you cover my area for delivery?
We do cover most the UK for delivery though it depends on the location, please refer to our delivery section for further information: http://www.justdoorsuk.com/double-glazing-uk-delivery.asp
How long is the lead time from order?
Production times vary depending on the product, composite doors range from 5-9 working days and upvc doors and windows 5-15 working days.
Can I have Georgian Bars within the glass units?
Yes, we offer integral Georgian bars within the glazing unit and also offer decorative lead.
What ratings and u values are your windows?
We offer A Rated windows rated by BFRC as standard. These achieve a u value of no greater than 1.51.
Do I need trickle vents?
Current building regulations state that it is only mandatory to install trickle vents within a replacement window if there was a trickle vent present within the existing window. All windows for new builds and extensions will require trickle vents.
If you have any questions you would like to ask, please drop us an email to firstname.lastname@example.org or call 01530 273365.